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Delivery & Returns

Despatch Time

All shipments are sent by priority express mail by UK Royal Mail. We will ship products as soon as possible after receipt of the Order and confirmation of your payment. We respect our customers' needs for discretion. All orders are shipped discreetly in a plain envelope or box.

Delivery Charges

Delivery Royal Mail £ Items in Stock Items Not Currently Held in Stock
UK Royal Mail Signed For 1st ClassSmall Parcel 1kg 4.40 10 0
UK Royal Mail Signed For 1st ClassSmall Parcel 2kg 6.55 10 0
UK Royal Mail Signed For 1st ClassMedium Parcel 1kg 6.75 10 0
UK Royal Mail Signed For 1st ClassMedium Parcel 2kg 10.00 10 0
UK Royal Mail Signed For 1st ClassMedium Parcel 5kg 16.95 10 0
UK Royal Mail Signed For 1st ClassMedium Parcel 10kg 23.00 10 0
UK Royal Mail Signed For 1st ClassMedium Parcel 20kg 34.50 10 0
UK Royal Mail 1st ClassSmall Parcel 1kg 3.30 10 0
UK Royal Mail 1st ClassSmall Parcel 2kg 5.45 10 0
UK Royal Mail 1st ClassMedium Parcel 1kg 5.65 10 0
UK Royal Mail 1st ClassMedium Parcel 2kg 8.90 10 0
UK Royal Mail 1st ClassMedium Parcel 5kg 15.85 10 0
UK Royal Mail 1st ClassMedium Parcel 10kg 21.90 10 0
UK Royal Mail 1st ClassMedium Parcel 20kg 33.40 10 0
UK Collection FREE N/A N/A

* Spokes is not responsible for delivery time. This information is provided by the carrier and excludes weekends and bank holidays. In the interest of security all parcels will have to be signed for. In the event that you or a member of your household are not available, a card will be left for you to arrange collection at your local Post Office.
**UK Collection - Pick Up Point from base address.

UK Delivery

Deliveries within UK are sent by XXXX. Please note, a signature will be required upon delivery we want to make sure your purchases get to the right person.

We'll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions, which might affect deliveries in your area, such as extreme weather or postal strikes. Our standard delivery service should deliver to UK mainland orders in 3-7 working days for in stock items and 14+ working days for items not currently held in stock. For items which is out of stock, you can request for us to send you email when in stock. If there is any issue regarding your order we will contact you within 48 hours.

We DO NOT ship orders on Saturday, Sunday or Bank Holidays.

UK Collection

If you collecting from directly from Spokes please ensure you have your order details.

Payment

You can pay by most major credit and debit cards in UK: MasterCard, Visa, Maestro, Solo, Delta, Visa Electron, American Express, Switch.

Returns

  1. Spokes refund or exchange goods within 10 days of receipt of your order. Returned or exchange goods must be unused, clean with original (not damaged) packaging.
  2. Please allow up to ten (10) business days for your return to be processed. We regret that your shipping fees and return shipping costs are not refundable.
  3. Every return item is checked before we accept it.

How to return goods

If you want to return an item.

  1. Please contact us by email info@spokes-uk.org within 10 days of receipt of your goods. Stating your name, address and the item you wish to return (order number and date of order)
  2. Please, carefully pack your goods to be returned with all accessories and original packaging
  3. With returned item you must send:
  4. Please send returned goods to:
    Unit 9 Finepoint
    Finepoint Way
    Off Stourport Road
    Kidderminster
    Worcestershire
    DY11 7FB
  5. Return postage costs is the responsibility of the customer

If you have any questions regarding the return or exchange of an item please contact us.