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Terms & Conditions

Terms & Conditions

A contract between you and Spokes, a charity registered in England and Wales (Registration no 1125382) whose registered office is situated at Unit 9 Finepoint, Finepoint Way, Off Stourport Road, Kidderminster, Worcestershire, DY11 7FB ("Spokes", "us' or "we") for the purchase of our products will exist once we confirm your order via email. The formation of this contract will be deemed complete and your confirmation of it will be deemed received at the time and date of the sending of the email, regardless of whether, for reasons outside of our control, you have not received that email.

The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England and Wales, you and Spokes irrevocably submit to the non-exclusive jurisdiction of the English and Welsh courts.

Returns Policy, Payment & Taxes

For information regarding our returns policy, payment and taxes please go to our Delivery & Returns Info section.

Cancellation Rights

You may cancel the contract between you and Spokes for any reason upon giving written notice to Spokes within 10 days of the date of the contract.

If you cancel within this time you will be refunded any payments made in full.

You will be required to return to Spokes any products sent to you under any contract you have cancelled.

The products must be in perfect condition, unused and in their original packaging.


We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the product ordered by you, if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.

Conformity of Goods

Spokes takes every care to ensure that descriptions and specifications of its products within the website are correct. Whilst colour representation is a close representation we cannot accept responsibility for colour variation caused by computers and/or browsers.

Links with Other Sites

On this website you may be offered automatic links to other websites. Whilst we hope you will be interested in those websites, you acknowledge that their owners may be independent from us and we do not endorse or accept responsibility for their content. Your linking to any other off-site pages or other websites is at your own risk.

You may not include a link to our website or display the contents of our website surrounded or framed or otherwise surrounded by material not originating from us without our consent.